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TheITINapp

Terms of Service

The legal agreement for using TheITINapp.com’s ITIN application assistance services.

Updated

Effective date: September 16, 2026. Last updated: September 16, 2026.

1. Acceptance of terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and TheITINapp.com (“Company,” “we,” “us,” or “our”) governing your use of our Individual Taxpayer Identification Number (ITIN) application assistance services.

By accessing our website, creating an account, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

These Terms may be updated periodically. Continued use of our services after changes constitutes acceptance of the modified Terms.

2. Our services

2.1 Service description

TheITINapp.com provides professional assistance with preparing and submitting ITIN applications to the Internal Revenue Service (IRS). Our services include:

  • Review and preparation of Form W-7 (Application for IRS Individual Taxpayer Identification Number)
  • Document review and organization, including verification of your passport by our partner Certifying Acceptance Agent (CAA), an agent authorized by the IRS, where that route suits your application
  • Guidance on required supporting documentation
  • Submission of application materials to the IRS
  • Application status tracking and updates
  • Customer support throughout the application process
  • Educational resources and country-specific guides

2.2 Service limitations

We do not:

  • Provide legal or tax advice
  • Guarantee ITIN approval by the IRS
  • Act as your legal representative
  • File or prepare tax returns on your behalf, including Form 1040-NR, which is not included in the fee
  • Provide immigration services or advice
  • Make decisions on behalf of the IRS

2.3 Professional disclaimer

Our service is limited to administrative assistance with ITIN applications. For legal or tax advice, please consult a qualified attorney or certified public accountant (CPA). For immigration matters, consult an immigration attorney.

3. Eligibility

3.1 Age requirements

You must be at least 18 years of age to use our services. If you are under 18, a parent or legal guardian must create the account and agree to these Terms on your behalf.

3.2 ITIN eligibility

By using our services, you represent and warrant that:

  • You are not eligible for a Social Security Number (SSN)
  • You have a valid tax purpose for obtaining an ITIN
  • You are not a US citizen
  • All information you provide is accurate and truthful
  • You have the legal right to submit the documents provided

3.3 Geographic restrictions

Our services are available to individuals worldwide who need to obtain a US ITIN. However, we reserve the right to restrict access from certain jurisdictions due to legal or regulatory requirements.

Users from sanctioned countries must ensure compliance with all applicable laws and regulations, including US Treasury Department sanctions.

4. User obligations

4.1 Accurate information

You agree to:

  • Provide complete, accurate, and current information
  • Update your information promptly if it changes
  • Not impersonate any person or entity
  • Not provide false or misleading information
  • Cooperate with any verification requests

4.2 Document authenticity

You warrant that all documents submitted are:

  • Genuine and unaltered
  • Legally obtained
  • Yours, or you have permission to use them
  • Valid and not expired (where applicable)

4.3 Account security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Not sharing your account with others

5. Fees and payment

5.1 Service fee

All-inclusive pricing: $299 USD. Our fee covers all aspects of the ITIN application assistance service, including document review, form preparation, submission, and support. There are no hidden fees or additional charges.

5.2 Payment terms

  • Payment is due in full before service commencement
  • We accept major credit and debit cards, processed by Stripe
  • All fees are in US dollars
  • Prices are subject to change with 30 days’ notice
  • The IRS does not charge a fee for ITIN applications

5.3 Refund policy

Full refund available if:

  • You cancel within 24 hours of payment AND before we begin processing
  • We determine you are ineligible for an ITIN before submission
  • We are unable to provide the service due to our error

Free resubmission: if the IRS rejects your application because of an error we made, we correct it and submit it again at no extra cost.

Partial refund (50%) available if:

  • You cancel after we begin processing but before IRS submission
  • You fail to provide required documents within 30 days

No refund if:

  • Your application has been submitted to the IRS
  • The IRS rejects or denies your application
  • You provided false or misleading information
  • You violated these Terms of Service

5.4 Currency and taxes

All prices are in US dollars. You are responsible for any applicable taxes, duties, or fees imposed by your country of residence. Our prices do not include such taxes unless explicitly stated.

6. Processing and timeline

6.1 Processing time

The IRS says to allow 7 weeks to hear about your application, or 9 to 11 weeks if you apply between January 15 and April 30 or from outside the US. Actual times vary based on:

  • Time of year (longer during tax season: January to April)
  • Completeness of application
  • IRS workload and staffing
  • Country of origin
  • Document complexity

6.2 No guarantee of timeline

We do not control IRS processing times and cannot guarantee when you will receive your ITIN. Any timeframes provided are estimates based on historical data.

6.3 Our service timeline

  • 1 to 2 business days: initial review of your submission
  • 2 to 3 business days: document review and preparation of Form W-7, once we have all of your documents
  • Same week: submission to the IRS, once you have signed
  • 7 to 11 weeks: IRS processing (beyond our control)

7. Intellectual property

7.1 Our intellectual property

All content on TheITINapp.com, including but not limited to:

  • Website design, layout, and user interface
  • Text, graphics, logos, and images
  • Software, code, and applications
  • Educational content and guides
  • Trademarks and service marks

is owned by or licensed to TheITINapp.com and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

7.2 Limited license

We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for your personal ITIN application needs. This license does not include rights to:

  • Resell or commercially use our services
  • Copy or download content except for personal use
  • Modify or create derivative works
  • Use data mining, robots, or similar tools
  • Remove copyright or proprietary notices

7.3 User content

You retain ownership of the documents and information you provide. By submitting content to us, you grant us a limited license to use, process, and store your information solely for the purpose of providing our services and complying with legal requirements.

8. Prohibited uses

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, or impair our services. Prohibited activities include but are not limited to:

  • Providing false or fraudulent information
  • Using forged or altered documents
  • Impersonating another person
  • Attempting to obtain multiple ITINs
  • Using our service for money laundering or tax evasion
  • Violating any applicable laws or regulations
  • Harassing, threatening, or abusing our staff
  • Attempting to hack or compromise our systems
  • Using automated systems or bots
  • Reverse engineering our services
  • Collecting information about other users
  • Interfering with other users’ access
  • Uploading viruses or malicious code
  • Circumventing security measures

Violation of these prohibitions may result in immediate termination of your account, forfeiture of fees paid, and potential legal action. We reserve the right to report suspected illegal activity to appropriate authorities.

9. Disclaimers

9.1 No guarantee of approval

WE DO NOT GUARANTEE ITIN APPROVAL. The IRS makes all final decisions regarding ITIN applications. Past results do not guarantee that your individual application will be approved.

Our services are limited to administrative assistance. We are not attorneys, CPAs, or enrolled agents. Information provided is for general guidance only and should not be construed as legal or tax advice.

9.3 Third-party services

We are not responsible for services, content, or practices of third-party websites or services linked from our site. Your use of third-party services is at your own risk.

9.4 Service availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or factors beyond our control.

9.5 “As is” basis

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEITINAPP.COM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

10.1 Maximum liability

Our total liability for any claim arising from or related to these Terms or our services shall not exceed the amount you paid for our services.

10.2 Exclusions

We are not liable for:

  • IRS decisions or delays
  • Loss of income or business opportunities
  • Consequences of ITIN denial
  • Errors in information you provide
  • Your failure to meet IRS requirements
  • Changes in law or IRS procedures
  • Third-party actions or services

10.3 Jurisdictional limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless TheITINapp.com, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from:

  • Your use or misuse of our services
  • Your violation of these Terms
  • Your violation of any law or regulation
  • Your provision of false or misleading information
  • Your infringement of any third-party rights
  • Any claim that your content causes damage to a third party
  • Your unauthorized access to or use of our systems

This indemnification obligation will survive the termination of these Terms and your use of our services.

12. Termination

12.1 Termination by you

You may terminate your account at any time by contacting us at [email protected]. Termination does not entitle you to a refund unless specified in our refund policy.

12.2 Termination by us

We may terminate or suspend your account immediately, without prior notice, if:

  • You breach these Terms
  • You provide false or fraudulent information
  • We suspect illegal activity
  • We are required to by law
  • You engage in abusive behavior
  • You fail to pay fees owed

12.3 Effect of termination

Upon termination:

  • Your access to our services will cease immediately
  • We may delete your account and associated data
  • You remain liable for any fees owed
  • Provisions that should survive termination will remain in effect

We keep application and payment records for 7 years under our retention policy, as set out in the Privacy Policy.

13. Dispute resolution

13.1 Informal resolution

Before filing any legal action, you agree to try to resolve disputes informally by contacting us at [email protected]. We’ll try to resolve disputes informally for 30 days from the date of first contact.

13.2 Binding arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration, except where prohibited by law.

  • Arbitration will be conducted by JAMS under its rules
  • Arbitration will be held in Delaware or your county of residence
  • The arbitrator’s decision will be final and binding
  • Each party bears its own costs unless the arbitrator determines otherwise

13.3 Class action waiver

YOU AGREE TO RESOLVE DISPUTES ONLY ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION.

13.4 Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. You consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

13.5 International users

If you access our services from outside the United States, you do so at your own risk and are responsible for compliance with local laws. You agree that United States law governs these Terms and any disputes.

14. General provisions

14.1 Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TheITINapp.com regarding our services.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations without restriction.

14.5 Force majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14.6 Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

15. Contact information

For questions about these Terms of Service, please contact us:

Response time: we typically respond to inquiries within 1 to 2 business days. Legal matters may require additional time for proper review.

Acknowledgment and acceptance

By using TheITINapp.com’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

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